Refund policy

Overview

At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund within 7 days of delivery under the conditions outlined below.

1. Eligibility for Refund

• Refund requests must be made within 7 days of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• Jewelry with a lifetime color guarantee and watches with a one-year machine guarantee are eligible for a refund only if they have manufacturing defects.

• Refunds are not applicable to personalized or custom-made items.

2. Refund Process

• To request a refund, contact our customer support with your order details and reason for the refund.

• Once approved, you will be required to return the item via a designated courier service.

• After receiving and inspecting the returned item, we will initiate the refund.

3. Refund Method

• Refunds will be processed in the form of store credit or a bank transfer (as applicable).

• Cash refunds are not available since we only accept Cash on Delivery (COD).

• Refunds may take 5 to 7 business days to process after approval.

4. Return Shipping Costs

• Customers are responsible for return shipping charges unless the item received is defective or incorrect.

5. Non-Refundable Items

• Items damaged due to misuse, wear and tear, or mishandling are not eligible for refunds.

• Any item returned beyond the 7-day refund period will not be accepted.

6. Contact Us

For refund requests or inquiries, please contact us at:
Email: [Your Email]
Phone: [Your Contact Number]
Address: [Your Store Address]

Thank you for shopping with [Your Store Name]. We appreciate your trust in us!